Privacy Policy

Welcome to traveloadvisors.com. Our privacy policy ensures that we are committed to protecting your privacy and providing security to your personal information.

Our Privacy Policy highlights how we collect, use, disclose, and protect your personal information when you visit our website or use our services. We request our users to go through our Privacy Policy pages thoroughly before using our website for travel bookings or purchases.

If you're not satisfied or you do not agree with a part or whole of our Privacy Policy, we urge you to refrain from using the same until you're satisfied.

Information We Collect

The following are the personal information that we collect:

Information We Collect:

We collect your personal information to meet your booking requirements and travel purchases. The information we collect is-

Personal Information : Full Name, Age, Gender, Birthday.

Contact Information: Phone Number, Postal Address, Email ID, Correspondence Contact details like Phone Number or Email ID, Billing Address, Communication Preferences, Your Contacts only with authorized access.

Travel Information: Flying Details, Passport Number, Travel itinerary, Country of Citizenship, Preferred Airlines, Travel Data, Travel Preferences, Meal Preferences, Accommodation Preferences, Travel Itineraries, Seating Preferences.

Account Information: Login credentials, username, password, and account settings.

Social Media Information:Data from your social media account with authorized access, Content Data, like travel recommendations, place recommendations, photo or video content about travel, etc., Your review Data.

Finance Information: Credit or Debit Card Details, Bank Account Details

Information You Provide to Us

There are some parts of your information that you provide to us, they are:

• Details of your correspondences, which includes email addresses. We get this information when you contact us.
• You provide us information when you fill a form on our website or register using our website. You also provide us your personal information when you subscribe to our service, post on our website, request a service, or report an issue with our website.
• When you reply to our surveys, we collect personal information from you for research purposes.
• We gather your financial information when you make purchases or bookings on our website.
• You also provide your personal information when you search for queries on our website

We may also collect information about you when you download, access, and use our website or application depending on your device settings, permissions, and your preferences.

Automatically Collected Information:-

The above personal information is the one that either you provide while booking or we collect through surveys or other channels. However, we also gather some automatically collected information about your device, browsing actions, and usage patterns while you visit our website. This information is- IP addresses, browser types, operating systems, and the pages you visit.

Cookies Policy

Our cookies policy is a part of our privacy policy. We use cookies on our website to enhance the customizations and personalizations for an improvised user experience.

What are Cookies?

Cookies are minute text files that are stored in the user's computer or mobile phones when they access a particular website using their web server.

Cookies are the channels for a particular website to remember specific user's activities on the site and their preferences (such as log-in details, language, font size, and other functionality) over a period.

If a user accepts the usage of cookies on a website, they do not have to continuously reenter their credentials or preferences on the same website as the cookies will do the job for them. Hence, cookies make the user's experience on a particular website smooth and easy.

Since, cookies have the capacity to remember the user's preferences, it can be a great tool for data analysis and marketing. It is a great way to find potential clients for a particular service or products. Hence, cookies can be used for analytics and marketing for growing digitally.

What are the different types of cookies we use?

We are a customer-oriented travel firm and we keep our primary objective as customer satisfaction; to achieve that we use cookies.

Our website uses the first-party, third-party, session, and persistent cookies. 'First-party cookies' are the ones that are primarily set by us. 'Third-party cookies' are the ones that are set by our third-party channels or websites.

Session cookies : are a type of temporary cookie that will be available on your computer's or mobile devices until you exit your web browser.

Session cookies are extremely essential for our website to maintain its proper functioning and maintenance. It also enables our website visitors to navigate across various web pages on our website smoothly and experience every feature of our website with ease.

Persistent cookies : are the ones that stay on our users computers or mobile devices for a longer period. It can stay for ages unless manually deleted by the users.

Persistent cookies enable recognition of existing users on our website. Hence, it remembers our visitor or user and helps them return.with ease without any signing in options.

However, persistent cookies recognize our users when they view a resource belonging to our Website from another website or application. The most basic example of this feature are display ads. They help in recording information about users web browsing activities during the lifetime of the persistent cookie.

The followings are the types of cookies based on function which we use to enhance the user experience on our website,

Necessary cookies : are the ones that are required to operate our website. The various examples of necessary cookies are, the cookies that help the user to log into secure areas of our website, the cookies that govern the shopping cart and billing services in a website.

Analytical cookies : are also known as performance cookies. These cookies help us monitor our website visitors. They assist us in recognizing our visitors, listing our visitor count, and analyzing our visitors' activity on our website around various web pages. It helps us assess visitor activity on our website which can help us improve our website services.

Functionality cookies : are the cookies that act as memory cookies. Suppose a user visits our website today and then he again visits our website after a year. In that case, the functionality cookies help in recognising our old user and customizing content and preferences according to our old user. It is a very important cookie to impress our customers and retain them.

Targeting cookies :are the ones used to monitor user's visits on our website, their navigation history across various web pages on our website, and their other history like their follows or links. We use the information derived from the targeting cookies for marketing and remarketing purposes in the form of display ads. We may share the information from the targeting cookies with third parties for the same marketing purposes.

Advertising Cookies :assists us in serving ads on third-party websites. They also help to serve our advertising partners’ ads on our website. These cookies are capable of analyzing the performance of various advertising campaigns, restrict the frequency of an ad (also known as “frequency capping”), and track the accuracy of displayed ads. These cookies further help in preventing ad fraud.

Social Media Cookies :are set by various social media services that are added to our website. It enables our users to share or "like" our content with their friends and other social networks.

These cookies have the capacity to track users' browsers across different websites to access the users interests and preferences. If any user does not allow these social media cookies, they may not be able to access the social media functionalities.

How can you withdraw from the use of cookies?

As we mentioned earlier, we use cookies to enhance user experience. Many users may disagree or dislike our cookies policy due to various issues especially, with the fear of privacy. We must ensure you that every day we collect from our users in encrypted and secured. It is only shared with the most trusted sources.

However, we give a provision to our users to withdraw from the usage of cookies. Our website visitors can decline the usage of cookies as soon as they enter our website. In this way, they can withdraw from the use of cookies on our website at their own interest.

Ultimately, it is the decision of the user to allow the usage of cookies on our website. But, we want to mention that you will experience an enhanced user experience with the cookies usage on our website.

How Do We Use Your Information?

As you have understood, we collect your personal information via different channels. However, we use them in different ways; they are:

Communication

We use your personal information to communicate with you regarding your travel purchase or booking. We also use the data to communicate about flight delays or any cancellations before the departure.

We use your personal information to communicate with different service providers or travel partners to fulfill your travel booking or purchase.

Providing Services

We use your information to provide you with travel services, like curating a travel itinerary, sending you the itinerary, and handling airport operations, like baggage, handling, chauffeur services, pickup and drop services, etc. With your banking information, we help process payments and refunds in case of cancellations as per the refund and cancellation policies.

Analytics

We use your personal information to analyze your website usage, which will give us insights to improve our services. We also use your information to provide customized and personalized travel services that eventually improve the end-user experience on our website. We also use your information for surveys to help us understand your opinions or feelings about our services to find a scope for improvement.

Legal Compliances

We also may share your information in case of legal obligations, like by law or enforcement authority for investigation, by court order, or in reference to any legal procedures. We also may share your personal information for regulatory and internal compliance. Even for audit purposes, to secure our systems, and to enforce our rights or properties, we may use your personal information.

Business Partners

We may also share your personal information with the companies of our business group, with our corporate affiliates, and with business partners. These business partners may offer you products or services that can be free or paid. These services or products are meant to enhance your travel experience. However, we will ensure complete protection and security of your personal information during the process.

Your Rights

According to legal and regulatory compliances, you have certain rights regarding your personal information. They are:

Access and Correction

You will have secured access to your personal information on our website at any time. You also have the right to correct or edit your personal information on our website. The complete process will be secured and confidential to the best of our knowledge.

Marketing Communications

As we have mentioned before, we will collect your personal information, which includes your phone number, email id, social media handles, and your postal address. We will use the above information, especially phone numbers, email IDs, and social media handles, for marketing communications.

However, you have the right to disable marketing communications from our end by clicking on the unsubscribe option, or you can drop a request on our customer support for the same.

Retention of Your Information

We collect a lot of personal information from you during a booking or via other channels as mentioned above. However, we will only retain your personal information for a specific period of time as per the governance of applicable laws, or as long as a specific information is necessary to fulfill the purposes of this policy. We may anonymize or deindentift your personal information before using for analytics or trend analysis after the standard retention period is over. We use standard industry methods to delete your personal information from our records so that no one can have access or can retrieve your information on our website.

On the contrary, we may keep backup of your personal information as residual copies in our systems to protect our systems from malicious loss. However, you cannot access this data unless restored, and even after restoration of the data, all unwanted information will be permanently deleted.

We calculate the retention period of your personal information through following factors:

• The laws that govern, which says that the records of your transactions must be maintained by us for a specific period of time.
• We analyze whether you personal information is required to secure our backup systems or not.
• We analyze the duration of your connection with our travel firm, which includes opening user accounts, recent booking, transaction, and many more.
• We also analyze the legal obligations related to how long we must retain your personal information, litigation holds, statues of limitations, contractual obligations, and regulatory investigations.

Foreign Policy

Since we are a travel website, to meet you travel bookings and requirements, we may process, or access, or transfer your personal information to other countries during your international travels. In such cases, the data protection laws in other countries may differ from the ones in your country.

However, at all costs even with international transfers of your data, we do our best to protect your personal information at all costs. We take necessary steps and measures to safeguard your data and keep it protected in accordance with the Privacy Policy on our website and on compliance with the applicable data protection laws.

We ensure total protection of your personal information even after international data transfers. However, while making an international booking with us, you consent to the migration of your personal data across different countries keeping under your knowledge that the data protection laws and policies vary across different countries and you abide by the same.

Security

We protect and safeguard the privacy of our customers's personal information by providing full-fledged security. All payments made on our website are secured.

Our website uses high-end industry-standard encryption technologies to protect your personal information. All your personal information and payment details are transmitted via Transport Layer Security (TLS) encryption. It is a coding system that ensures the encryption of your personal information through your browser before it reaches us.

Traveloadvisors has very stringent security measures and laws to protect against the misuse, alteration, or loss of your personal information.

We also offer the use of a secure server whenever you wish to change or access your personal information on our website. We also have strict laws in place to keep your personal information safe and away from any unauthorized access.

Third-Party Links

Our website may contain third-party links or websites. Though we acknowledge their presence on our website, we are not liable or responsible for their website or its contents. We are also not responsible for their privacy practice.

This Privacy Policy page only concerns traveloadvisors.com, and it doesn't include any other third-party websites present on our site. Before you make any purchases or bookings from the third-party websites on our site, we urge you to read their privacy policy thoroughly.

However, if you face any adverse consequences due to the usage of the third-party websites from our site, we will not be held responsible or liable for any losses or damages that may incur to you or your data. Hence, when you're navigating to the third-party links on our website, you're doing it at your own risk and you hold sole responsibility for the same.

Children's Privacy

Our services are not applicable to children below 13 years. We also do not collect personal information from children under the age of 13 years. If any such situations occur, we urge you to notify us, and we will do the needful.

Changes to Privacy Policy

We have the sole proprietorship of our website, and we hold absolute rights to make amends, alterations, or deletions to a part or whole website.

We make changes to our Privacy Policy from time to time to suit different legal, business, operational, or regulatory purposes. We duly notify you about any material changes on our Privacy Policy page as and when required.